Privacy Policy

HARTFELT HANDS is a trade name of HARTFELT HANDS.

We are committed to protecting the privacy and security of your personal information.

This Privacy Policy describes how HARTFELT HANDS (“we,” “our,” or “us”) collects, uses, and protects the personal information of individuals who visit our website, submit a service request, book an appointment, or use our services. By engaging with us, you agree to the practices described in this policy.

Information We Collect:

We collect only basic personal information that you voluntarily provide when booking an appointment, requesting an estimate, contacting us, or filling out a form. This may include your name, phone number, email address, and other relevant information necessary to provide our services.

We may also collect limited technical information automatically through our website, such as IP address and browser type, to help improve website performance and user experience.

How We Use Your Information:

The information we collect is used to:

- Manage service requests and appointments

- Communicate with clients regarding estimates, confirmations, reminders, and service updates

- Maintain internal customer records

- Comply with legal and regulatory requirements

We do not use your personal information for unrelated purposes and do not sell your information to third parties.

Opt-In Communication:

By submitting a service request or booking, you consent to receive service-related communications necessary to fulfill your request, including appointment confirmations, reminders, and updates, via phone, email, or SMS.

Marketing and promotional messages are optional and are sent only if you provide separate consent. You may opt out of non-essential communications at any time by following the instructions provided in the message or by contacting us directly.

Compliance with A2P 10DLC:

Our communication practices comply with A2P 10DLC regulations. We ensure that all messaging is carried out in accordance with applicable carrier guidelines and regulatory requirements, including proper consent, opt-out mechanisms, and message transparency.

Your Data Rights:

You have the right to:

- Access the personal data we hold about you

- Request corrections or updates to your information

- Request deletion of your data, subject to legal or contractual obligations

- Object to the processing of your personal data

To exercise any of these rights, please contact us using the information provided below.

Data Protection and Security:

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our systems are secured using standard industry practices. However, no online or electronic storage system is completely secure, and we cannot guarantee absolute security.

Information Sharing:

HARTFELT HANDS do not sell or rent your personal information. We may share limited information with trusted service providers or subcontractors only when necessary to deliver our services or comply with legal obligations. Any such sharing is conducted under appropriate confidentiality safeguards.

Mobile Information & Messaging Consent:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service or appointment scheduling, is permitted. All other use categories exclude mobile opt-in data and consent.

Cookies and Website Tracking:

Our website may use cookies or similar technologies to enhance functionality and analyze visitor activity. Cookies are small files stored on your device and help us understand how users interact with our website. You may adjust your browser settings to manage or disable cookies if preferred.

Your Rights and Choices:

You have the right to request access to personal information we hold about you, request corrections, or request deletion where legally permitted. To make such a request, please contact us using the details below.

Third-Party Links:

Our website may contain links to third-party websites for your convenience. These third-party sites are not operated or controlled by HARTFELT HANDS. We are not responsible for their content or privacy practices and encourage you to review their policies before providing personal information.

Data Retention:

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. Once data is no longer required, it is securely deleted or anonymized.

Updates to This Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on our website, and continued use of our Services constitutes acceptance of the updated policy.

Contact Us:

If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us:

HARTFELT HANDS

Phone: +1 803-678-9817

Email: [email protected]

Website: https://gohartfelthands.com/request-cleaning-service